Terms of Use

Effective Date: October 24, 2025

Village Haven LLC, wholly owned by Heart Space Sanctuary, a faith-based 508(c)(1)(a) ministry.

These Terms of Service (“Terms”) are a legally binding agreement between you and Village Haven LLC, a Wyoming limited liability company (“Village Haven,” “Company,” “we,” “us,” or “our”). These Terms govern your access to and use of our websites, mobile applications, and related technology services (collectively, the “Platform”), including any features that enable communications, scheduling, and payment processing between Users.

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Platform.

DEFINITIONS

• “Content” includes profiles, listings, messages, photos, videos, reviews, ratings, and other materials submitted through the Platform.
• “Customer” means a person or household seeking to engage a Service Provider for Services.
• “Dispute” means any dispute, claim, or controversy arising out of or relating to the Platform, Services, these Terms, any transaction between Users, or communications between Users.
• “Payment Processor” means a third-party payment processor used in connection with the Platform (e.g., Stripe and/or Stripe Connect).
• “Platform Fee” means the additional fee charged by Village Haven to the Customer for use of the Platform, currently 15% of the Provider Fee (plus applicable taxes), as disclosed at checkout.
• “Platform Policies” means additional binding rules or policies we publish or present in-product, including safety standards, prohibited conduct, default cancellation/refund rules (if any), and feature-specific terms.
• “Provider Fee” means the price set by the Service Provider and paid by the Customer for the Services, exclusive of the Platform Fee, taxes, tips, reimbursements, and add-ons disclosed separately.
• “Service Provider” means an independent person or business that offers Services through the Platform.
• “Services” means services performed by a Service Provider for a Customer; Village Haven does not perform Services.
• “User” means any person using the Platform (including Customers and Service Providers).

1. Nature and Scope of the Platform

Village Haven operates a technology-enabled online marketplace designed to facilitate connections and communications between individuals or households seeking assistance (“Customers”) and independent persons offering services (“Service Providers”). Our role is limited to providing digital infrastructure (including scheduling, messaging, and payment processing through third parties).

Village Haven:

• Does not provide services itself;
• Does not employ Service Providers;
• Does not supervise or control performance of services;
• Does not guarantee outcomes or service quality;
• Is not a staffing agency, employer, joint employer, co-employer, labor contractor, employment agency, or caregiver referral agency; and does not “place” workers or direct work.
• Does not control which Service Providers appear to a Customer, except through neutral platform features (e.g., filters, location, availability, and customer-selected criteria);
• Does not require exclusivity;
• Does not create a professional-client relationship (including medical, legal, or fiduciary);
• Does not select, hire, direct, assign, or ‘place’ Service Providers;
• Does not provide medical, nursing, clinical, or other regulated care services, and does not supervise or manage care;
• Does not endorse or recommend any Service Provider. Search rankings or suggested Providers use neutral factors and do not constitute endorsement.

All service arrangements are solely between Customers and Service Providers. Contracts (scope, timing, price, cancellations) are between those parties, subject to Platform fees, payment, safety, and dispute rules. See Accessibility Statement at [ACCESSIBILITY URL]; contact hello@villagehaven.org for access help.

2. Independent Contractor Relationship

Service Providers are independent contractors, not employees, agents, partners, or representatives of Village Haven. They may use other platforms and have no non-compete with Village Haven.

Service Providers control:

• Whether to accept or decline engagements;
• Pricing of services;
• Scheduling and availability;
• Manner and method of service performance;
• Equipment, tools, and materials used;
• Engagement with competing platforms or independent clients.
• Service Providers control whether, when, where, and how they perform Services, and may delegate or subcontract where permitted by their agreement with the Customer and applicable law.
• Village Haven does not set minimum hours, require acceptance rates, impose quotas, or restrict Service Providers from working elsewhere.
• Village Haven standards limited to Platform integrity, legal compliance, fraud prevention, and user safety; not direction over manner/means.
• Service Providers are solely responsible for all taxes, withholdings, insurance, permits, and licenses applicable to their business and Services, and for compliance with all employment and labor laws applicable to any personnel they engage. Village Haven does not provide workers’ compensation, unemployment insurance, disability insurance, or employee benefits to Service Providers.
• California has specific worker classification laws (including AB 5 and related case law/exceptions). The parties intend the relationship to be independent contractor/marketplace intermediary to the maximum extent permitted.
• If a court or agency determines that a Service Provider is not properly classified as an independent contractor, the parties intend the Platform to operate to the maximum extent permitted as a marketplace intermediary, and not as an employer, staffing agency, or caregiver agency.

Providers handle their own taxes, insurance, licenses, permits, and labor law compliance. Village Haven does not provide worker benefits. California classification laws apply; intent is marketplace intermediary/independent contractor to the maximum extent permitted.

Nothing in these Terms creates or implies any employment, partnership, agency, or joint venture relationship between Village Haven and any Service Provider. If any Provider is deemed an employee of Village Haven by a final non-appealable order, the parties agree this Section will be reformed to reflect the minimum changes required by law while preserving the parties' intent that Village Haven operates as a marketplace intermediary and not as a staffing agency or care organization.

3. Absence of Supervision or Direction

Village Haven does not supervise or control service performance or require acceptance of requests.

Village Haven does not:

• Require acceptance of service requests;
• Mandate service performance standards beyond general platform rules;
• Control work schedules;
• Train or direct Service Providers;
• Supply tools or equipment.
• Conduct performance evaluations or discipline Service Providers for how they perform Services (except for enforcement of Platform safety rules, fraud prevention, prohibited conduct, and legal compliance);
• Supervise or control Services when it removes Users for fraud, safety concerns, illegal conduct, or Platform Policy violations.
• Set Service Provider prices, except that the Platform may require clear upfront disclosure of the Provider Fee and may provide optional, non-binding price guidance tools that the Service Provider may ignore.

Users remain solely responsible for decisions regarding whom they engage and how services are rendered.

4. Payment Facilitation; Fees; Taxes; Chargebacks; Refunds

Payments are processed by third-party Payment Processors (e.g., Stripe Connect). Village Haven acts as limited payment collection agent to transmit the Provider Fee to Service Providers. Payment by the Customer to Village Haven (or the Payment Processor) satisfies the Customer’s obligation, subject to chargebacks/disputes.

To the extent permitted by law and Payment Processor rules, the Service Provider appoints Village Haven as the Service Provider’s limited payment collection agent solely to accept the Provider Fee from the Customer (through the Payment Processor) and transmit payouts to the Service Provider.

Village Haven: (a) is not a bank and does not provide escrow or trust services; (b) does not guarantee payment completion; (c) does not assume liability for payment processor actions; and (d) does not control payment processor operations.

All payment processing remains subject to third-party processor terms and conditions.

Users remain responsible for compliance with tax and financial reporting obligations.

4.1 Provider Fee Set by Service Provider; Provider Receives Provider Fee

Provider Fee

Service Providers set the Provider Fee and receive it, subject to payment completion, refunds/adjustments, taxes, and fees.

4.2 Platform Fee Charged to Customers

Platform Fee

Customers pay a Platform Fee of 15% of the Provider Fee (plus applicable taxes), separate from the Provider Fee. Disclosed before checkout; generally non-refundable unless expressly stated or required by law.

The Platform Fee and any other fees will be disclosed before the Customer authorizes payment, including at checkout or in an order summary. Service Providers set Provider Fees and, unless expressly stated otherwise, the Provider Fee is paid out to the Service Provider and is not reduced by the Platform Fee.

4.3 Authorization to Charge; Stored Payment Methods

Authorization; Stored Methods

You authorize charging your payment method for Provider Fee, Platform Fee, taxes, and related amounts; credentials may be stored as allowed.

4.4 Taxes; Reporting

Taxes

Customers are responsible for applicable taxes unless the Platform must collect. Providers are responsible for taxes on their earnings. Tax documents (e.g., 1099-K/1099-NEC) may be issued if required.

Tax treatment varies by jurisdiction and service type. Village Haven may be deemed a “marketplace facilitator” in some jurisdictions for limited tax collection/remittance purposes. Where required, we (or the Payment Processor) may calculate, collect, withhold, and remit applicable transaction taxes and/or provide required tax forms based on available information.

4.5 Payout Timing; Holds; Risk Controls

Payout Timing / Holds

Payout timing depends on Payment Processor and risk controls; payouts may be held/delayed/reversed to manage risk or comply with law.

4.6 Refunds, Chargebacks, Disputes, and Reversals

Refunds / Chargebacks

Refunds between Users are primarily governed by their agreement. Platform Fee refunded only if agreed or required by law. Chargebacks may result in reversals, offsets against future payouts, and fees; Providers authorize such offsets to the extent permitted by law.

Village Haven may make transaction adjustments to correct errors, apply promotions/credits, or comply with legal obligations.

4.7 No Escrow; No Trust Relationship

No escrow or trust relationship is created by Platform payments.

5. Service Contracts Exist Between Users Only

Village Haven is not a party to service contracts formed between Customers and Service Providers. All disputes regarding services, including performance quality, scheduling, property damage, personal injury, payment disagreements, or dissatisfaction, exist solely between Users.

Village Haven does not endorse any Service Provider or Customer and makes no representations or warranties regarding identity, qualifications, licensure, background, or the accuracy or completeness of listings, profiles, or user-generated Content. Users are solely responsible for verifying identity, licenses, and suitability, agreeing on scope and terms, and complying with all applicable laws.

Village Haven may offer dispute intake but does not adjudicate disputes between Users, and any courtesy credits or facilitation of communications are discretionary and do not create liability, constitute an admission of responsibility, or waive any rights.

6. Eligibility and Account Requirements

• Be at least 18; have legal capacity; provide accurate info; comply with laws and policies.
• If arranging services for minors/elders/vulnerable persons, you have authority and ensure compliance.
• Consent to identity verification/fraud screening/Payment Processor onboarding; refusal may limit access.
• Use of the Platform is prohibited where restricted by sanctions or other applicable law.
• Village Haven may request additional verification, documentation, or attestations where reasonably necessary for safety, fraud prevention, legal compliance, or Payment Processor requirements.

Village Haven may suspend/terminate accounts for safety, legal, or policy reasons.

7. User Conduct and Responsibilities

Users agree to lawful, responsible use. Prohibited conduct includes:

• Fraud or misrepresentation;
• Harassment or discrimination;
• Unlawful activity;
• Attempts to bypass platform payment systems;
• Misuse of personal data;
• Off-Platform Circumvention (to the extent permitted by law, no knowingly completing substantially similar Services off-platform within 12 months to avoid Platform Fees);
• No scraping / reverse engineering / interference with the Platform;
• No posting illegal, infringing, or deceptive Content, and no sharing of sensitive personal data in public areas;
• Nondiscrimination & civil rights compliance (including Unruh where applicable);
• Calls/Text Messages; TCPA consent where lawful; message/data rates may apply; opt-out where required;
• No Recording Without Consent (comply with recording/privacy laws).

Users are responsible for all activity under their accounts.

8. Platform Fees

Customers pay Provider Fee + Platform Fee (15%) unless otherwise disclosed. Providers set Provider Fees and receive them (subject to Section 4).

9. Safety, Identity Verification, and Background Screening

9.1 Marketplace role only. Village Haven is a neutral technology marketplace and does not supervise or control how Services are performed. Any identity verification, screening, or background-check indicators are risk tools only and are not guarantees of safety, suitability, or legal compliance.

9.2 Optional identity verification and screening. Village Haven may offer identity verification and/or background screening through approved third-party vendors. Availability may vary by jurisdiction, feature, and user role.

9.3 No warranty of screening accuracy. Screening results may be incomplete, delayed, outdated, or inaccurate. Village Haven does not warrant screening accuracy and does not continuously monitor Users unless expressly stated.

9.4 Compliance with FCRA/ICRAA/CCRAA where applicable. Where a report constitutes a consumer report or investigative consumer report, required notices, authorizations, and adverse-action processes will be provided as required by law.

10. Prohibited Services

10.1 Prohibited/regulated services. Services requiring special licensing, medical oversight, or legal authorization may be prohibited on the Platform unless expressly permitted by Village Haven and compliant with applicable law.

10.2 Examples. Prohibited or restricted services may include medical/clinical care, medication administration, licensed childcare/daycare where licensing is required, legal or financial advice requiring licensure, controlled substances handling, and regulated medical devices.

10.3 User responsibility for determining service needs. Customers are solely responsible for determining whether requested Services require licensed professionals, regulated providers, or supervised care, and for making appropriate arrangements outside the Platform where required.

10.4 California domestic worker and home care notice. Certain in-home or caregiving services may be regulated under California domestic worker, home care, or home health laws. Village Haven does not operate as a home care organization, referral agency, staffing agency, or employer of caregivers and does not supervise or control caregiving services.

10.5 Platform enforcement authority. Village Haven may remove listings, block transactions, or suspend accounts where it reasonably believes regulated or prohibited services are being offered or requested. These actions are taken to maintain Platform integrity and safety and do not constitute supervision or control of Services.

11. Intellectual Property Rights

Platform IP is owned/licensed by Village Haven. No reproduction/modification without authorization.

User Content: Users own their content but grant Village Haven a worldwide, non-exclusive, royalty-free license to host, display, adapt (for formatting), distribute, and use to operate/improve/market the Platform. Reviews may be moderated for fraud/safety/policy issues. Feedback may be used without restriction. No trademark rights are granted.

12. Privacy and Data Protection

Personal information is processed per Privacy Notice (incorporated by reference).

12.1 Compliance with privacy laws. Village Haven endeavors to comply with applicable data protection and privacy laws, including where applicable CCPA/CPRA and other state, federal, or international privacy requirements.

12.2 Data sharing between users. To facilitate Services, Village Haven may share limited Customer information with Service Providers and limited Service Provider information with Customers, including contact details, approximate location, booking details, and service-related communications necessary to perform Services.

12.3 Messaging and communications monitoring. Messages transmitted through Platform systems may be retained or reviewed for safety, fraud prevention, dispute resolution, support, and legal compliance, subject to applicable law and the Privacy Notice.

12.4 Data security and platform safeguards. Village Haven implements commercially reasonable administrative, technical, and organizational safeguards, but no system can guarantee absolute security. Users are responsible for safeguarding credentials and notifying Village Haven of suspected unauthorized access.

12.5 Cross-border data transfers. Where permitted by law, personal information may be processed or stored in jurisdictions outside a User's location, including the United States, where data protection standards may differ.

12.6 Platform role in user-to-user data exchanges. Village Haven is not responsible for misuse of personal information exchanged directly between Users outside Platform systems. Users are responsible for complying with applicable privacy/data obligations when handling personal information obtained through Platform interactions.

13. Limitation of Liability

• No liability for acts/omissions of Users or Services.
• No consequential, indirect, special, exemplary, or punitive damages; no lost profits/data/goodwill.
• Liability cap: greater of Platform Fees paid by the Customer in the prior 6 months or US$100.
• Exceptions: not limiting liability where prohibited (e.g., death/personal injury from gross negligence or willful misconduct, fraud, or non-waivable statutory liability).

14. User Indemnification

To the fullest extent permitted, you will defend (if requested), indemnify, and hold harmless Village Haven and affiliates from claims arising out of: your use, your content/rights infringement, interactions with other Users, violation of Terms/law, unpaid amounts (chargebacks/taxes), or privacy/communications violations (e.g., TCPA).

15. Mandatory Arbitration and Class Action Waiver

15.1 Agreement to arbitrate. Except as provided in Section 15.2, you and Village Haven agree that any Dispute will be resolved by binding arbitration on an individual basis and not in court. This arbitration agreement is governed by the FAA to the fullest extent permitted.

15.2 Exceptions. Mandatory arbitration does not apply to qualifying small claims, temporary or preliminary injunctive relief for IP/confidentiality/platform misuse, or public injunctive relief to the extent required by applicable California law.

15.3 Informal dispute resolution. Before arbitration, parties must attempt good-faith informal resolution by written notice to hello@villagehaven.org and 30 N Gould St Ste 100, Sheridan, WY 82801, with 30 days to resolve before either party may commence arbitration.

15.4 Arbitration provider; rules; location. Arbitration will be administered by JAMS (or AAA if unavailable) under applicable consumer rules and conducted in Sheridan County, WY or by remote means unless the arbitrator determines in-person hearing is necessary.

15.5 Fees and costs. Arbitration fees and costs are governed by administrator consumer rules and applicable law. Village Haven will not seek to impose arbitration costs on a consumer that would be prohibitive compared to court costs where required by law.

15.6 Class action waiver. Disputes will be brought only on an individual basis. No class, consolidated, private attorney general, or representative proceedings are permitted except where unenforceable under applicable law (including certain PAGA claims where applicable).

15.7 Opt-out right. You may opt out of arbitration within 30 days of first accepting these Terms by emailing hello@villagehaven.org with your name, account email, and a clear opt-out statement. Opting out does not affect other Terms.

16. Governing Law

Wyoming law governs, excluding conflict rules, except non-waivable consumer laws of your state. Venue for court-eligible claims: Sheridan County, WY, unless non-waivable consumer venue rights apply.

17. Modification of Terms

We may modify Terms prospectively; updates posted with new Effective Date and additional notice if material. Continued use after effective date = acceptance. Arbitration changes not retroactive unless agreed. Auto-renewal changes will comply with applicable laws (e.g., California Automatic Renewal Law).

18. Contact Information

• Village Haven LLC, wholly owned by Heart Space Sanctuary
• Email: hello@villagehaven.org
• Address: 30 N Gould St Ste 100, Sheridan, WY 82801

19. Notices

Legal notices to Village Haven: hello@villagehaven.org and certified mail to the address above (Attn: Legal).

Notices to you may be by email, in-app, or Platform posting. Email deemed received when sent (unless bounced); mail in 3 business days.

20. Consumer Disclosures; No Professional Advice

Village Haven is a marketplace, not a provider of medical/legal/financial advice. Pricing/Platform Fees disclosed before payment. Refunds/cancellations primarily depend on User agreements, subject to Platform policies and law. For emergencies call 911. California residents may direct inquiries to contact info above.

21. Insurance; No Guarantee of Coverage

Village Haven does not provide insurance unless explicitly stated. Users must obtain their own coverage; no guarantee others carry insurance.

22. Reviews, Ratings, and Content Moderation

Reviews must be based on actual experience; no false/defamatory/misleading content. Village Haven may remove content for fraud, policy, safety, or legal reasons.

23. DMCA Copyright Policy

Standard DMCA takedown procedure, designated agent details, counter-notice process, and repeat-infringer policy apply.

Use placeholders:

• A. <DMCA AGENT NAME>
• B. hello@villagehaven.org
• C. <DMCA AGENT ADDRESS>

Village Haven may remove or disable access to allegedly infringing content and may terminate repeat infringers in appropriate circumstances.

24. Account Suspension/Termination; Effect

We may suspend/terminate for safety, fraud, illegal conduct, repeated complaints, circumvention, or policy violations. Upon termination, license ends; stop using Platform; sections on fees owed, IP, confidentiality, arbitration, liability limits, indemnity survive.

25. Release (California Civil Code § 1542)

To the extent permitted, Users release Village Haven from claims arising out of User disputes. California residents waive §1542 (unknown claims) to the extent permitted.

26. Confidentiality of Platform; Security

No unauthorized access, exploitation, or misuse of Platform systems. Report security issues to hello@villagehaven.org. Good-faith vulnerability reporting encouraged.

27. Miscellaneous

27.1 Entire Agreement. These Terms constitute the entire agreement regarding Platform use and supersede prior communications relating to the Platform.

27.2 Assignment. Village Haven may assign these Terms. Users may not assign without prior written consent.

27.3 Severability. If any provision is invalid or unenforceable, it will be limited or eliminated to the minimum extent necessary and the remainder will remain in effect.

27.4 Force Majeure. Village Haven is not liable for delays or failures caused by events beyond reasonable control.

27.5 Headings. Section headings are for convenience only and do not affect interpretation.

27.6 Interpretation. “Including” means “including without limitation.”

27.7 Electronic Signature and Acceptance. Electronic acceptance of these Terms has the same legal effect as a handwritten signature.